General Enquiries

Telephone: +353 (0) 97 27100


Shell E&P Ireland Limited

Registered Office

Embassy House

Herbert Park Lane


Dublin D04 H6Y0


Media Enquiries only

Elaine Phillips     +353 (0) 97 89003

Complaints Management Process

Shell E&P Ireland (SEPIL) has a management process in place for receiving, acknowledging, investigating, resolving and following up on complaints. Feedback received by SEPIL provides us with an opportunity to inform and improve how we conduct our business and to learn lessons so as to prevent recurrences. SEPIL is committed to ensuring that all complaints are dealt with fairly.

Complaints Management Process Leaflet

Complete the online Complaints Form

If you would like to find out more about our aviation business in Ireland, please contact Tony Jones, Aviation Special Carriers Account Manager, on +44 (0)161 975 0078.

More in about us

Who we are

Learn about our business and people, and how we grew from a small shop in London nearly 200 years ago.

What we do

Shell is a global group of energy and petrochemical companies.